Analyze the sentiment of feedback and send a message on Mattermost
Automatically analyze customer feedback sentiment and notify your team on Mattermost with this n8n workflow. This automation connects Typeform submissions directly to Google Cloud Natural Language for sentiment analysis, then routes the results to your Mattermost channel. When a user submits a form through Typeform, the workflow extracts the feedback, sends it to Google Cloud Natural Language for sentiment scoring, and based on that score, sends a message to a designated Mattermost channel, allowing for immediate team awareness of positive, negative, or neutral feedback. This workflow is ideal for product managers, customer support teams, or marketing departments who need to quickly gauge public opinion or customer satisfaction from surveys, support tickets, or product reviews, enabling faster response times to critical feedback and reducing the manual effort of monitoring and reporting. It saves significant time and ensures that important customer insights are never missed, fostering a more responsive and customer-centric operation.
Workflow JSON
{"id": "133", "name": "Analyze the sentiment of feedback and send a message on Mattermost", "nodes": [{"name": "Typeform Trigger", "type": "n8n-nodes-base.typeformTrigger", "position": [510, 260], "webhookId": "ad8a87ef-d293-4e48-8d36-838d69ebce0f", "parameters": {"formId": ""}, "credentials": {"typeformApi": "typeform"}, "typeVersion": 1}, {"name": "Google Cloud Natural Language", "type": "n8n-nodes-base.googleCloudNaturalLanguage", "position": [710, 260], "parameters": {"content": "={{$node[\"Typeform Trigger\"].json[\"What did you think about the event?\"]}}", "options": {}}, "credentials": {"googleCloudNaturalLanguageOAuth2Api": "cloud"}, "typeVersion": 1}, {"name": "IF", "type": "n8n-nodes-base.if", "position": [910, 260], "parameters": {"conditions": {"number": [{"value1": "={{$node[\"Google Cloud Natural Language\"].json[\"documentSentiment\"][\"score\"]}}"}]}}, "typeVersion": 1}, {"name": "Mattermost", "type": "n8n-nodes-base.mattermost", "position": [1110, 160], "parameters": {"message": "=You got a new feedback with a score of {{$node[\"Google Cloud Natural Language\"].json[\"documentSentiment\"][\"score\"]}}. Here is what it says:{{$node[\"Typeform Trigger\"].json[\"What did you think about the event?\"]}}", "channelId": "4h1bz64cyifwxnzojkzh8hxh4a", "attachments": [], "otherOptions": {}}, "credentials": {"mattermostApi": "mattermost"}, "typeVersion": 1}, {"name": "NoOp", "type": "n8n-nodes-base.noOp", "position": [1110, 360], "parameters": {}, "typeVersion": 1}], "active": false, "settings": {}, "connections": {"IF": {"main": [[{"node": "Mattermost", "type": "main", "index": 0}], [{"node": "NoOp", "type": "main", "index": 0}]]}, "Typeform Trigger": {"main": [[{"node": "Google Cloud Natural Language", "type": "main", "index": 0}]]}, "Google Cloud Natural Language": {"main": [[{"node": "IF", "type": "main", "index": 0}]]}}}How to Import This Workflow
- 1Copy the workflow JSON above using the Copy Workflow JSON button.
- 2Open your n8n instance and go to Workflows.
- 3Click Import from JSON and paste the copied workflow.
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