Discord AI bot
Automate the intelligent routing of incoming user requests from a webhook to the appropriate Discord department with this powerful workflow. This n8n workflow leverages OpenAI's advanced natural language processing to analyze user input, then directs the request to either the User Success Dept, IT Dept, or Helpdesk Discord channel based on the identified category. Imagine a customer submitting a query through a web form; this workflow instantly understands their need and posts it in the relevant team's Discord channel, eliminating manual triage and ensuring faster response times. This solution is ideal for businesses and support teams looking to streamline their customer service operations, reduce response delays, and improve internal communication by automatically categorizing and distributing inquiries, saving significant time and effort in managing support tickets.
Workflow JSON
{"id": "180", "meta": {"instanceId": "fb924c73af8f703905bc09c9ee8076f48c17b596ed05b18c0ff86915ef8a7c4a"}, "name": "Discord AI bot", "tags": [], "nodes": [{"id": "6f188270-2c08-491f-bf52-c4a152b33aa0", "name": "When clicking \"Execute Workflow\"", "type": "n8n-nodes-base.manualTrigger", "position": [1220, 780], "parameters": {}, "typeVersion": 1}, {"id": "e4839de2-fc04-40b0-b6bc-596455ad93fe", "name": "Webhook", "type": "n8n-nodes-base.webhook", "position": [1220, 580], "webhookId": "d0cdd428-be96-4821-85bc-65342cf928d0", "parameters": {"path": "d0cdd428-be96-4821-85bc-65342cf928d0", "options": {}, "httpMethod": "POST"}, "typeVersion": 1}, {"id": "15dcafe1-6361-4775-ace0-e34fd2a143b4", "name": "No Operation, do nothing", "type": "n8n-nodes-base.noOp", "position": [2120, 940], "parameters": {}, "typeVersion": 1}, {"id": "0d28fe8e-da80-458b-9a75-d316019cb3ae", "name": "Analyze user request", "type": "n8n-nodes-base.openAi", "position": [1420, 680], "parameters": {"model": "gpt-4", "prompt": {"messages": [{"role": "system", "content": "Act as a service desk agent and help to categorize user messages. Return back only JSON without quotations. Do not return anything else."}, {"content": "=Here is a user feedback: \"{{ $json.body.feedback }}\". Please analyse it and put into one of the categories:\n1. \"success-story\" for user appraisal or success story. this will be processed by customer success department\n2. \"urgent-issue\" for extreme dissatisfaction or an urgent problem. this will be escalated to the IT team. Please assess if the request is really urgent and whether it has an immediate impact on the client. If the ticket doesn't look like an immediate problem or an extreme dissatisfaction then proceed as a normal ticket.\n3. \"ticket\" for everything else. This will be processed as normal by customer support team.\n\nPlease return back a JSON with the following structure: category (string), feedback (string), instruction (string).\nCategory must match the analysed category. feedback must match the original text. instruction should contain a text for a department according to the category with a one sentense summary of the feedback. Please be polite and friendly to the colleagues."}]}, "options": {"maxTokens": 500, "temperature": 0.5}, "resource": "chat"}, "credentials": {"openAiApi": {"id": "", "name": "[Your openAiApi]"}}, "typeVersion": 1}, {"id": "ce1c4198-ce21-4436-9ccb-4a2a078cd06e", "name": "Select category", "type": "n8n-nodes-base.switch", "position": [1840, 680], "parameters": {"rules": {"rules": [{"value2": "success-story"}, {"output": 1, "value2": "urgent-issue"}, {"output": 2, "value2": "ticket"}]}, "value1": "={{ $json.gpt_reply.category.toLowerCase() }}", "dataType": "string", "fallbackOutput": 3}, "typeVersion": 1}, {"id": "839cc38d-b393-4fc1-a068-47a8fcf55e3f", "name": "Parse JSON", "type": "n8n-nodes-base.set", "position": [1640, 680], "parameters": {"values": {"string": [{"name": "gpt_reply", "value": "={{ JSON.parse( $json.message.content.replace(/\\n(?=[^\"]*\"(?:[^\"]*\"[^\"]*\")*[^\"]*$)/g, '\\\\n')) }}"}]}, "options": {}}, "typeVersion": 2}, {"id": "4c150439-89af-42bd-bbdc-905d13ada76b", "name": "User Success Dept", "type": "n8n-nodes-base.discord", "position": [2120, 460], "parameters": {"text": "={{ $json.gpt_reply.instruction }}", "options": {}, "webhookUri": "https://discord.com/api/webhooks/<YOUR WEBHOOK HERE>"}, "typeVersion": 1}, {"id": "9a5e5335-9e6c-4f1f-a0f0-b1b022956549", "name": "IT Dept", "type": "n8n-nodes-base.discord", "position": [2120, 620], "parameters": {"text": "={{ $json.gpt_reply.instruction }}", "options": {}, "webhookUri": "https://discord.com/api/webhooks/<YOUR WEBHOOK HERE>"}, "typeVersion": 1}, {"id": "d6d6250a-3a24-49f1-a597-47ebc179949c", "name": "Helpdesk", "type": "n8n-nodes-base.discord", "position": [2120, 780], "parameters": {"text": "={{ $json.gpt_reply.instruction }}", "options": {}, "webhookUri": "https://discord.com/api/webhooks/<YOUR WEBHOOK HERE>"}, "typeVersion": 1}], "active": false, "pinData": {}, "settings": {"callerPolicy": "workflowsFromSameOwner", "saveManualExecutions": true, "saveDataSuccessExecution": "all"}, "versionId": "8871171e-7e18-49ee-a570-facbe97afb79", "connections": {"Webhook": {"main": [[{"node": "Analyze user request", "type": "main", "index": 0}]]}, "Parse JSON": {"main": [[{"node": "Select category", "type": "main", "index": 0}]]}, "Select category": {"main": [[{"node": "User Success Dept", "type": "main", "index": 0}], [{"node": "IT Dept", "type": "main", "index": 0}], [{"node": "Helpdesk", "type": "main", "index": 0}], [{"node": "No Operation, do nothing", "type": "main", "index": 0}]]}, "Analyze user request": {"main": [[{"node": "Parse JSON", "type": "main", "index": 0}]]}, "When clicking \"Execute Workflow\"": {"main": [[{"node": "Analyze user request", "type": "main", "index": 0}]]}}}How to Import This Workflow
- 1Copy the workflow JSON above using the Copy Workflow JSON button.
- 2Open your n8n instance and go to Workflows.
- 3Click Import from JSON and paste the copied workflow.
Don't have an n8n instance? Start your free trial at n8nautomation.cloud
Related Templates
Telegram AI multi-format chatbot
Automate a multi-format AI chatbot on Telegram, allowing users to interact via text or voice. This workflow connects Telegram for user input and replies with OpenAI for AI processing and voice-to-text conversion. It's ideal for customer support, content generation, or interactive learning platforms. This saves significant time and effort in managing diverse user interactions.
Twitter Virtual AI Influencer
Automate the creation and scheduling of tweets for a virtual AI influencer profile, ensuring a consistent and engaging online presence. This workflow connects OpenAI to generate tweet content based on your configured influencer persona, then uses the Twitter/X integration to post these tweets automatically. It’s ideal for marketers, content creators, or businesses looking to maintain an active social media presence without constant manual intervention, solving the challenge of consistent content generation and scheduling. By leveraging a scheduled trigger to post every six hours, this automation frees up significant time and resources, allowing you to focus on broader strategic initiatives while your AI influencer continues to engage with its audience around the clock.
Post New YouTube Videos to X
Automatically share your latest YouTube video content on X (formerly Twitter) with this powerful n8n workflow. This automation regularly checks your YouTube channel for new uploads, then leverages OpenAI's ChatGPT to craft engaging X posts, and finally publishes them directly to your X account. Content creators, businesses, and marketers can use this to maintain a consistent social media presence, ensuring their audience on X is immediately notified of new video releases without manual intervention. This workflow eliminates the need to constantly monitor your YouTube channel and manually compose social media updates, saving significant time and effort while boosting content visibility and audience engagement.